WindStream Communications Manager-Assignment in Baldwin, Georgia

__ General Summary

The scope of this position is to lead a team of Tier II Service Order Assigners as they support customer installs/upgrades and repair efforts. This team supports Field Operations, Engineering, Sales and other support groups.

Duties and responsibilities of the manager will include:

· Maintaining daily staff schedules for maximum coverage.

· Meet/Exceed Service Levels

· Overtime utilization and Monitoring

· Attendance Management

· Support and carryout organizational changes

· Daily productivity evaluation and reporting

· Weekly team meetings

· Monthly quality audits and monitoring

· Monthly review meetings with employees

· Compile data and draft yearly performance review for each employee

· Payroll approval and reconciliation with Time Off Tracker / Attendance Tracker

· Performance Improvement and Development Planning, as required

· Coach and Counsel, as needed

· Maintain staffing levels – hire and train new employees

· Maintain staffing data in the appropriate applications.

· Ensure employee access to appropriate applications and network elements.

· Plan for and provide training as needed when new applications/processes are introduced.

· Look for and implement process improvements and procedural updates

· Maintain safe and productive work environment for all employees

· Plan and perform employee appreciation events

· Working knowledge of Outside Plant facilities

· Working knowledge of MIROR / DCRIS / CAMS / GIS / MSS

Minimum Requirements:

College degree and 4-6 years professional level experience with 1-3 years supervisory experience; or 8 years professional level related experience with 1-3 years supervisory experience; or an equivalent combination of education and professional level related experience required .

Primary Location: *US-Georgia-Baldwin

Job Category: *Field Operations

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

Requisition ID: 18002226