WindStream Communications Inside Sales Consultant- Residential (RR) in Charlotte, North Carolina
Residential Inside Sales Consultant START DATE 09/10/18 Do you consider yourself a resourceful problem solver who is always up to the challenge? Do you want to serve as your customer’s personal consultant and own each customer’s situation while recommending the best solution? If you are the self-starter that can think on your feet and likes to be rewarded for taking initiative, then joining the Windstream sales team is the place to put your skills to work. Windstream offers industry leading sales training and promises you the opportunity to work in an energetic, fast paced environment where you have the power to own your processes from start to finish.
The average consultant makes $35-45K. Are you an average employee? Or are you an ABOVE average, rock star sales consultant?!?
Competitive hourly pay plus UNCAPPED commissions
3 weeks paid training: Monday-Friday 9am-6pm 4 weeks nesting: Monday-Friday 9am-6pm Call Center Hours: 7am-8pm Monday-Friday / 8:30am-6:00 pm Sat / Closed Sun Set schedules (subject to business needs and shift bids) Anticipated Schedule: Monday-Friday 10am-7pm & Saturday 8:30-6:00pm
Position Overview: The Residential Inside Sales Consultant works in a high-volume sales environment with an established consulting sales approach. The Consultant must possess the ability to recognize and capitalize on selling opportunities, multitask and prioritize, thrive in a team environment, and have the ability to navigate a multi-tiered system.
Responsibilities: · Handle inbound calls in a call center environment · Resolve customer inquiries and billing issues as well as product and service concerns · Explain and sell products and services to new and existing customers · Access and update customer accounts through computer-based systems while speaking to the customer · Gain and maintain product and service knowledge · Have working knowledge of telephony technology and keep current with industry changes · Perform other duties as assigned
Qualifications: · Ability to speak clearly and articulate steps to non-technical customers · Excellent verbal and written communication skills, telephone voice, and telephone etiquette · Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment · Project a positive, professional attitude along with a confident and outgoing personality · Ability to solve problems quickly and decisively · Ability to quickly and successfully build rapport with a wide range of customers · Ability to use diplomacy when working with challenging or demanding customers · Working knowledge of personal computers (Windows), 10-key, and keyboarding skills · Ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry · Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends, and ability to accommodate a flexible schedule, including overtime when necessary
Education/Experience: High School diploma or equivalent and at least 6 months of experience. College hours or a college degree may be substituted for experience as deemed appropriate.
Primary Location: *US-North Carolina-Charlotte
Job Category: *Customer Service
EEO Statement: *
Requisition ID: 18003356