WindStream Communications Specialist I-Customer Support in Daytona Beach, Florida
Job Responsibilities: * Working from several call and email queues to assist customers with triaging trouble and or service requests, opening tickets/ orders to the correct group within Windstream and work SMB first call resolution tickets. * Opening tickets for Network Operations Center, SMB Help Desk or LEC. * Opening tickets in iSupport for dispatch of solution center techs/ also dispatching other 3rd party Business Partners. * Issuing RMA’s for equipment replacement. * Utilize and multi-task between many systems to verify the customer's Windstream services to ensure they are setup correctly. * Learn concepts and tools used by Help Desk Technicians to improve ticket quality and increase the resolution of customer issues on the first call. * Send out Customer Satisfaction Surveys. * Open and/ or provision Customer Premise Equipment (CPE) accounts in system for SMB tickets to be issued/ worked. * Open Oracle Service orders for 3rd party dispatch. * Invoicing all Remote Support service tickets. * Assist all EFC Customer Service customers * Process LEX orders for EFC local Resale customers * Other duties may be assigned.
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate.
Primary Location: *US-Florida-Daytona Beach
Job Category: *Customer Service
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to
Requisition ID: 18002023