WindStream Communications Associate Network Analyst-NOC in Greenville, South Carolina

The Associate Network Analyst / Network Analyst I – NOC is a technical position responsible for working inside a Network Operations Center (NOC) to remotely configure, manage, monitor and troubleshoot the network and central offices for trouble resolution. Provide tier 1 level technical support for all assigned technologies supporting digital switching, SONET, and/or analog telephony products.

Responsibilities:

  • Respond to NOC OSS alerts in a timely manner and initiate network element system/subsystem interaction to restore network service
  • Coordinate the resolution with specific operating company field personnel, NOC management team, and vendor support teams
  • Identify, isolate and help resolve network, Power and Environmental and customer impacting issues in a 24 X 7 environment
  • Make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management
  • Review alarm logs daily to ensure alarms are being properly addressed. Acts as first level escalation point of contact
  • Provide technical and analytical support in determining the root cause of network problems and implement action plans based on Windstream policies and/or guidelines, and NOC departmental processes and procedures
  • Perform equipment diagnostics, follow vendor-troubleshooting procedures, and take corrective actions based on analytical results to ensure uninterrupted network service.
  • Assist other technicians with their technical development in the use of monitoring tools, network structure and theory
  • Utilize NOC support subsystems and produce accurate trouble tickets and activity reports
  • Demonstrate a good balance of technical knowledge and customer support skills
  • Identify, diagnose, and resolve problems affecting network performance and escalate to higher tier support using time based and severity criteria
  • Recommend solutions to correct network trouble issues and faults
  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
  • Recommend solutions to correct network trouble issues and faults
  • Able to analyze a minimum of one of the following platform switching messages at a tier 1 level- Lucent 5ESS, GTD-5, DCO, EWSD, DMS10, DMS100/250/500

Minimum Requirements:

Associate Degree in a technical discipline and 0-2 years technical/telephony experience; or 4 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.

Primary Location: *US-South Carolina-Greenville

Job Category: *Engineering

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

Requisition ID: 18002081