WindStream Communications Associate Network Analyst-NOC in Greenville, South Carolina
This is an entry level role, which monitors the network systems and applications for events and outages, creates and routes tickets to the appropriate break/fix team and communicates events and outages to the business. A successful candidate will have a basic understanding of telecommunications networks and equipment with a beginner’s knowledge of IP, Voice or Transport disciplines and platforms. The candidate will be available 24X7X365 to work any shifts, as necessary, including holidays and weekends.
Expected areas of experience include: working in a team environment, ability to multi-task and track various items concurrently, quick learning capabilities.
Job Responsibilities include: * Monitor network devices, interfaces and applications via Netcool. * Correlate multiple network and customer issues identified with alarms / alerts received * Create and track incident tickets and assignments * Create/Assign incident tickets based on priority, impact and complexity to appropriate fix agents * Create and manage dispatch tickets * Issue outage notification event communications * Initiate major outage communication technical bridges * Escalate incidents according to process * Strict adherence to policy, process and procedure * Accountable to achieve productivity metric requirements * Available to work 24X7X365 * Available to change shifts at any time with 2 weeks warning
Minimum Requirements:Associate Degree in a technical discipline and 0-2 years technical/telephony experience; or 4 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.
Primary Location: *US-South Carolina-Greenville
Job Category: *Engineering
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to
Requisition ID: 18002216