WindStream Communications Specialist-Major Customer Support in Little Rock, Arkansas
Job Responsibilities: * * Be available via phone and email to serve as the primary contact for assigned customer base * Act as the overall customer champion to resolve any issues with internal business units * Research, maintain, and update respective systems with accurate account information * Increase customer satisfaction and minimize churn of assigned clients by quickly and effectively addressing concerns, proactively meeting/communicating with clients to review current and future needs, providing timely communication, setting appropriate expectations, and following through on commitments * Handle all Billing & Collections questions, assist with location Moves, Adds, Changes, & Delete requests, and general service inquiries for assigned customer base * Quarterly, proactive account reviews with all assigned clients. Be able to meet face-to-face with clients as requested * Communicate with Financial Services on issues with assigned customers in order to avoid suspension of services for customer * Maintain database of key customer information to ensure seamless treatment across multiple workgroups * Have a base understanding of all Windstream products and services to better consult with customers * Provide reporting and/or status of account to upper management as needed. * Other duties assigned by management. *Desired Requirements: * Undergraduate degree B.S. or B.A. or equivalent experience * 2-4 years of telecommunications experience, including data (Internet and web related products), local, long distance and other associated products and features required. * 3-5 years previous customer account management/support experience * Experience wth Microsoft Office * Suite(Outlook, Word, Excel and Powerpoint are key) * Outstanding oral and communication skills * Ability to deal effectively with the stress of a fast-paced environment * Displays a variety of techniques in solving problems with little direction from management * Ability to deal with executive level management in various industries * Excellent organizational skills / ability to manage work load efficiently and effectively * Displays flexibility in adapting to changing technologies and procedures * In-depth knowledge of departmental practices and work processes
*Minimum Requirements: *
College degree and 0-3 years professional level experience; or 4 years professional level related experience; or an equivalent combination of education and professional level related experience required.
Primary Location: *US-Arkansas-Little Rock
Job Category: *Field Operations
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.
Requisition ID: 18001769
Other Locations: US-South Carolina-Greenville