WindStream Communications Technical Support Representative - Tier I in Twinsburg, Ohio
Windstream is seeking entry level Specialist’s for Tier I Repair. Our Specialist will assist Windstream Broadband Internet customers with troubleshooting and incident creation to resolve customer trouble. In this position the Specialists will be expected to support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to be trained and develop key technical skills.
Job Responsibilities: * Answer inbound calls from customers, internal or external, regarding trouble repair for Windstream product and services * Utilize and navigate in multiple systems to verify customer services to perform trouble isolation and repair of service * Provide excellent customer service and professionalism to a wide range of customers * Ability to accept and implement coaching and feedback in order to achieve individual or team performance objectives * Recommend products that enhance or resolve a customer’s issue Job Specifications: * General knowledge of the telecommunication products and service offerings * Must possess excellent customer service and interpersonal skills * Possess technical aptitude for performing technical tasks to resolve customer issues * Ability to work in a high intensity, stressful environment * Ability to work a flexible or rotating 24x7x365 schedule * Ability to work alone or as a member of a team * Perform other duties as deemed necessary by management to support our customer Desired Skills: * Customer Service Experience * Phone Skills * Quality Focus * Tech Savvy * Problem Solving Skills
Minimum Requirements: High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours,college degree or military experience may be substituted as deemed appropriate.
Primary Location: *US-Ohio-Twinsburg
Job Category: *Customer Service
EEO Statement: *
Requisition ID: 18001824